We ship professionally to over 150 countries with smooth customs clearance in most regions. While most orders arrive without issue, we understand unexpected delays can happen. That’s why we offer a 30-day delivery guarantee—if your package hasn’t arrived within 30 days, we’ll reship it or give you a full refund. Simple, secure, and customer-first.
ORDER PROCESSING
Once we receive your payment, your order will be processed within 48 hours. This includes contacting you to confirm details, offering any available discounts, coordinating with the factory, and preparing your package for shipment.
WHAT DELIVERY OPTIONS DO I HAVE?
You can choose between Standard Delivery and Express Delivery.
- STANDARD DELIVERY: 15-30 business days
- EXPRESS DELIVERY: 7-20 business days
During peak seasons and promotional sales, delivery might take a little longer.
WHERE DOES mujewelry DELIVER?
U.S.: We ship orders to all 50 U.S. states (and Washington D.C.) Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses.
International: We deliver to over 150 countries worldwide. After placing your order, our team will reach out to confirm shipping details and ensure smooth delivery to your location.
HOW CAN I TRACK MY ORDER?
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
You will also be able to track your order in your account.
TAX AND DUTIES
Taxes and duties are calculated according to your shipping destination and itemized on the Checkout page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.
We ship to all locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
Once your order arrives at its destination, you will be required to pay all import duties, customs and local sales taxes for the location that you’re shipping to. After you have placed your order, we’ll email you to seek your acceptance of these terms. For an estimate of taxes and duties on your purchase, please contact your local customs.
